In Her Defence : Bunch Courtney Investigates New arrivals! @penkhullpress @bunchcourtney00 #crimefiction #newbooks

Looking forward to reading and reviewing.

Jan Edwards

There is nothing quite so exciting as taking delivery of that first box of new books so there was much squeeeing in progress when the first batch of In Her Defence : Bunch Courtney Investigates 2 landed here at the weekend.

Here it is, all its glory, ready and waiting for the launch on 4th April.

View original post

Advertisements

The Good, the Bad and Everest

No, not the mountain − the double glazing firm.

everest

What follows is a tale for our times.

A few weeks before Christmas, my mum, who is an independent, ninety-seven year old in full possessions of all her faculties, received a cold call from a well know double glazing company.

They asked her if she was thinking of having any of her windows replaced and she told them she was not (Everest, the firm who were doing the cold calling, had done the original windows and decades later they are still going strong.) Then the salesman said “What about doors?” to which Mum replied that she was having trouble with the lock on her front door and was it possible to do anything about that.

“Oh no,” the salesman said. “That is definitely not possible. Once the lock has gone, then the whole door must be replaced. If you like, I can send someone round in the next day or so to give you a quote.”

the hard sell

Two or three days later, the people from Everest turned up and quoted Mum a mere £2000 to replace her front door.

Thinking there was no alternative, and fearful of being locked out of the house, when she next went out, Mum reluctantly agreed and wrote a cheque for the deposit.

Now let’s recap. Everest had given Mum false information, locks can be replaced, there was no need for a new front door.

Luckily at this point, my daughter comes over to see her granny and when she hears the sorry tale rings Everest and demands to speak to the manager in charge. She explains the situation and is promised a refund of the deposit and no further communication by the firm.

The next step is to get the door fixed. The firm of locksmiths she tries is fully booked, but when they learn the situation, they suggest an independent contractor−Connor who quotes £200 for the job. Not only that, but he comes round as soon as he can, as he is concerned that Mum is living on her own. He is polite, pleasant and efficient. The door lock works perfectly. All is well.

Then…a week or so later Everest ring, again. They have stated categorically that they will not contact Mum again, but obviously the sales rep either does not know this, or is willing to take the risk to get his bonus before Christmas. Mum is told that he understands she has cancelled the contract but would she like to re-think as he is sure he can get her a better price for the job.

Once again, we are in luck. I take the phone, explain as politely as I can that the situation has been resolved and ask what Everest’s policy is on dealing with vulnerable older people. Naturally, they have a policy, naturally they are concerned, but the rep does not think that he has breached any of the company rules. After asking him if he would like his grandmother to be treated in this way, to which he has no reply, I put down the phone.

The moral−Big companies don’t care. Sales reps who are on commission don’t care. Small business men who have a reputation and are indeed decent human beings do.

Courtyard Garden : First Herald of Spring #courtyardgarden #gardening #snowdrops

Jan Edwards

Here we are on 3rd January and the daylight hours are drawing out. A quick look around the garden in the January sunshine showed dozens of spring bulbs pushing up through the soil, with the promise of all manner of spring colour.

Today, however, I noted the very first hint of the first spring bloom – in this garden at least, I am sure there are places where snowdrops are already in full swing! My solitary snowdrop – Galanthus nivalis – is just beginning to break bud, however and it is one that I am proud of because last year (our first spring here) there were none here at all.

I planted a handful of bulbs way back in June with few expectations because the perceived wisdom for growing these notoriously unpredictable flowers is to plant them ‘in the green’ – that is to plant pot-grown plants (or if you…

View original post 423 more words